At pick-up, a parent asks how the day went and hears "good, thanks". A parent asks why their child was bitten again and the educator goes to find you. Families don't need faultless — they need to know somebody was paying attention. This session gives your team the words.
"He spent almost twenty minutes building a massive — his word — tower with Fred." Same day, completely different parent walking out.
When something's gone wrong: what you saw, what you did, what you're watching for. Parents don't need you to be faultless.
"That's a fair question and I want to give you a proper answer, not a rushed one. Can I find you tomorrow at drop-off?" Professional, not a dodge.
Educators pair up as parent and educator with real children's names — first the two-minute pick-up, then the bitten-again conversation. Then the harder one: the parent who's already angry. Every educator leaves with one specific thing to tell each of their families that week.
Are you and your team tired of the slide deck and the online click-fest? Louis's sessions are practical, on your feet and genuinely fun. You'll role-play the moments that actually happen in your rooms — the parent at pick-up, the child who hits, the drizzle at the door — and leave with language you'll use tomorrow.
Educators remember what they've said out loud, not what they've watched.
See what a session looks likeOne 90-minute session on this topic for your whole team — role-plays, the scripts sheet, a one-page action plan and a leader debrief. Online or in your centre.
See the Reset →This is module 4 of six. Run all six as one intensive day, or embedded fortnightly across the term so it becomes how your team does PD.
See the Program →Where: online for any centre in Australia · in your centre in Melbourne · interstate by arrangement (travel quoted upfront). Investment: depends on team size and format — Louis gives you a straight answer within a business day.
A sentence or two about your rooms. He'll reply within a business day with how he'd run it and what it would cost.
Tell Louis what you're seeing. He'll come back within one business day with what he'd do, what it would cost, and whether Praxibel is the right fit — a real reply, not an autoresponder.
Tell Louis what you're seeing and he'll build the session around it.